In the Basic Information section, you can set how your first name, email, photo, and basic contact information are displayed in Raynet. These details pertain only to your account and you edit them yourself. Only for the primary email do you need assistance from an administrator.
This article focuses on this section. An overview of your entire profile (localization, security, notifications, calendar, and more) can be found in the My Profile article.
- Where to find the section
- What you can edit in the section
- Primary email and its verification
- Photo
- Saving changes
- When something doesn't work
Where to find the section
Click on your name in the upper right corner of the screen.
Select My Profile.
In the left menu, select Basic Information.
An administrator can open another user's profile through Settings » User Accounts and selecting a specific user. The section looks the same.
What you can edit in the section
| Field | Purpose |
|---|---|
| First Name and Last Name | The name under which Raynet displays you. Last Name is required. |
| Title and | Titles before and after your name. The field will appear after clicking the Add Title link. If you already have a title filled in, you will see the field directly. |
| Primary Email | The email you use to log into Raynet. This is a required field. |
| Photo | An image next to your name. You upload it using the Upload Photo button. |
| Job Title | Your job title. |
| Phone | Your phone number. |
| Birthday | Your date of birth. You select it in the calendar and can also delete it. |
The fields Job Title, Phone, and Birthday can be found in the Additional Information section. All text fields accept a maximum of 255 characters.
Primary email and its verification
Primary Email is used for logging in, so only an administrator can change it. The field is locked for other users. If you need to change your email, please ask your administrator.
Next to the email field, you will see an icon indicating the status of the email:
| Icon | What it means |
|---|---|
| Green with a checkmark | The email has been verified (help Email has been verified). |
| Yellow with a question mark | The email has not yet been verified. Clicking it will open a window Unverified Email, where you can request the verification email to be sent again. |
| Reset | You have changed the email and after saving, a verification email will be sent. |
It is advisable to resolve unverified emails immediately. Raynet does not send email notifications to unverified emails.
Photo
Click on Upload Photo.
Select an image from your computer. A standard image file will be accepted.
In the Crop Image window, select the crop and confirm by clicking Crop.
Save the change by clicking Save.
You can delete the photo using the trash icon on the photo preview. Again, don't forget to save the change.
Saving changes
Confirm the changes by clicking Save. Raynet will then announce User Account Change: User account has been successfully updated. If you edit the details and want to leave without saving, we will ask if you really want to do that.
When you edit your own profile, Raynet will reload upon returning to the application to reflect the new information everywhere.
When something doesn't work
- The Primary Email field cannot be edited. It is locked for everyone who is not an administrator. Please ask an administrator to make the change.
- Message “Field must be filled out”. Last Name and Primary Email are required. Please fill them in and save again.
- Message “This field can only contain an email address in the format "user@domain.com"”. Check that the email contains both the @ symbol and the domain.
- Message “Failed to upload image”. Try a different file, preferably a common format like JPG or PNG.
If you are unsure, please contact us at support@raynetcrm.com – we would be happy to look at the settings together.