The connection of the telephone exchange with Raynet can identify the calling Account and a number of other scenarios related to telephony. Raynet has three partners among telephone exchange providers. After activating the integration, you just need to configure individual accesses to the Telephone Exchange in the User Accounts on the card of the respective user.
Telephone exchange providers
If you are interested in the integration, you need to contact the selected company and arrange the connection with them.
Optimcall
The exchange from OptimSys, s.r.o., which is also used by our customer support. You can learn how OptimCall works in this video.
VIPTel
The exchange from the Slovak company VM Telecom, s.r.o. You can find more information about the integration in this article.
Telfa
The exchange from the company Livispace s.r.o. More information along with instructions on how to connect the Telfa exchange can be found in this article.
AI contact center IPEX
AI contact center from IPEX. More information along with instructions on how to connect the AI contact center can be found in this article.
SEVIO
An exchange and contact center in one from DatabaseCZ. More information along with instructions on how to connect the SEVIO exchange can be found in this article.
Setting up the telephone exchange in Raynet
To activate the integration, you first need to enable the extension for the telephone exchange in Raynet Settings and then configure individual accesses to the Telephone Exchange in the User Administrations on the card of the respective user.
Click on your name » Settings.
In Settings » Add-ons » Telephone central office » click on Activate.
Now you need to set up the exchange for individual users. In Settings » User Administration » select the specific user, for whom you will set up the telephone exchange.
In the user profile, click on the Telephone central office section. Here you will set all the necessary data.