When downgrading your pricing plan, a situation has occurred where you have files stored in Raynet that take up more space than the newly selected pricing plan allows:
- The START plan is limited to 2 GB
- The PROFESSIONAL plan is limited to 100 GB
This problem can be solved by deleting the files and attachments you don't need to have in your CRM system. Find out how to delete files in this article.
It is also possible to take advantage of our paid service where we provide you with a list of the largest files in your CRM system, including their location, and then delete these files once you agree to it. In this case, you need to contact our customer support.