When downgrading your pricing plan, a situation has occurred where you have more custom templates in your CRM account than the limit for the selected pricing plan:
- The START plan is limited to 3 custom templates
- The PROFESSIONAL plan is limited to 30 custom templates
This problem can be solved by deleting the custom templates you don't need and getting to the set out maximum number.
Custom templates can be deleted by a Raynet administrator. Click on your name » Settings » Document customization section » Custom templates. Here, locate the custom template that you don’t use and delete it by clicking on the X.